Delivery Policy & FAQs
Delivery Policy
Store Location
15980 Airport Road, Caledon East, Ontario
Delivery Areas & Fees
Free delivery within 40 km of our store (15980 Airport Road, Caledon East).
Every evening.
We use a freezer trailer to keep all products properly chilled or frozen during transport.
Delivery Days & Time
We currently deliver every evening.
- Orders must be placed by 1:00 PM on the day of delivery.
- Delivery window: 4:00 PM – 8:00 PM.
- You will select your preferred delivery day when you check out online.
- We will contact you if we need to adjust the time for any reason.
How Delivery Works
1. Place your order online and enter your full delivery address.
2. The system (or our team) will confirm whether you qualify for free delivery or if a surcharge applies.
3. Choose your delivery day.
4. We pack your order carefully and deliver it in our freezer trailer to maintain quality and food safety.
5. Someone should be available to receive the order during the delivery window. If no one is home, we will attempt to contact you. Perishable products cannot be left unattended in warm weather.
Important Notes About Meat Delivery
- All products are transported under temperature-controlled conditions.
- Please refrigerate or freeze your order as soon as it arrives.
- We recommend checking your order immediately upon delivery.
Refund & Cancellation Policy
Because we sell fresh and frozen meats (highly perishable products), our policy is as follows:
- Cancellations: You may cancel or change your order until 1:00 PM on the scheduled delivery day. After that time, the order is being prepared and cannot be cancelled.
- Refunds / Replacements: We stand behind the quality of our products. If you receive an order that is damaged, incorrect, or not at the proper temperature upon arrival, please contact us within 24 hours of delivery and include photos. We will gladly replace the product or issue a refund/store credit.
- We cannot accept returns of opened or used products for health and safety reasons.
- If you provided an incorrect address or were not available to receive the delivery, we may not be able to offer a refund.
Frequently Asked Questions
Do you deliver to my area?
We offer free delivery within 40 km of our store at 15980 Airport Road, Caledon East. Outside this zone, limited delivery is available with a surcharge. Enter your address at checkout to see your options, or contact us.
What days and times do you deliver?
We deliver every evening between 4:00 PM and 8:00 PM. Orders must be placed by 1:00 PM on the day of delivery.
How is the meat kept cold during delivery?
All deliveries are made using our freezer trailer to ensure products remain at the correct temperature until they reach your door.
What happens if I’m not home when you deliver?
Someone should be available to receive the order. If no one is home, we will try to contact you. We cannot leave perishable meat unattended, especially in warmer weather.
Can I change or cancel my order?
Yes, as long as you contact us before 1:00 PM on the scheduled delivery day.
What if something is wrong with my order?
Please contact us within 24 hours of delivery and include photos of the issue. We will work with you to make it right (replacement or refund).
Can I pick up my order instead?
Yes! Store pickup is also available. See our Pickup information at checkout or contact us for details.
How will I know when my order is on the way?
We will send you an email/sms confirmation when your order is accepted, processed and out for delivery.
If picking up in store, the same applies. You will be notified when it is ready.