Refund & Cancellation Policy

Changing or Cancelling an Order

• You may change or cancel your order free of charge up to 1:00 PM on your scheduled delivery or pickup day.
• After 1:00 PM your order is being cut, packed and loaded, so it can no longer be cancelled.
• To change or cancel, call us on 905-584-2934 or email orders@herdycomeats.ca. Please include your name and delivery day.

If Something Is Wrong With Your Order

We stand behind everything we sell. Contact us within 24 hours of delivery or pickup if any item arrives damaged, incorrect, short, or not at the proper temperature, and we will put it right.

Please include photographs of the item and its packaging where you can. It is the fastest way for us to see what happened, and it helps us trace the problem back through our own handling.

Where a claim is accepted we will offer you a replacement on your next delivery, a store credit, or a refund, whichever you prefer.

What We Cannot Refund

• Products that have been opened, part-used, cooked or frozen after delivery, for food safety reasons.
• Products reported to us more than 24 hours after they were delivered or collected, as we can no longer tell how they were stored.
• Orders that could not be delivered because the address given was incorrect or incomplete.
• Orders where nobody was available to receive a perishable delivery during the agreed window and we were unable to reach you. We cannot leave meat unattended, particularly in warm weather.
• Ordinary differences in the weight, marbling, colour or trim of hand-cut meat. Every cut is prepared by hand from whole product, so no two pieces are identical.

If a delivery fails for one of the reasons above, please contact us. We will do what we reasonably can, including holding the order at the shop for collection where it is still safe to do so.

How Refunds Are Issued

We do not currently take payment online. Orders are paid for on delivery or in the shop, so an approved refund is returned by the same method you paid: cash refunded in person, or a card payment reversed on the terminal. Store credit is applied to your next order. Refunds are normally processed within five business days of being agreed.

Pickup Orders

The same terms apply to orders collected from the shop. Please check your order before you leave; it is much easier for us to sort out a problem at the counter than after the product has travelled.

Your Rights

Nothing in this policy limits your rights under Ontario's Consumer Protection Act, 2002, or any other applicable consumer protection law. If you are unhappy with how we have handled a claim, please raise it with us first. We would much rather fix it ourselves.

Contact Us

For anything to do with an order, a cancellation or a refund: